Return & Refund Policy

Last Updated: June 2026

At Gailvital™, customer satisfaction is important to us. We want you and your pets to enjoy every purchase with confidence.

This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds may be requested.

1. Return Window

Customers may request a return within 30 days of receiving their order.

To qualify for a return, the item must:

✔ Be unused and in its original condition

✔ Include all original packaging and accessories

✔ Show no signs of excessive wear, damage, or misuse

✔ Be accompanied by proof of purchase or order confirmation

Returns that do not meet these requirements may not be eligible for approval.

2. Requesting a Return

Before sending any item back, you must first contact our customer support team.

Contact Information

Email: service@gailvital.com

Phone: (510) 429-6720

Please include:

Your order number
The item(s) you wish to return
The reason for your return request
Photos if the item is damaged or defective

If your request is approved, we will provide detailed return instructions.

Please do not send products back without prior authorization, as unauthorized returns cannot be processed.

3. Damaged, Defective, or Incorrect Items

We encourage customers to inspect all products immediately upon delivery.

If you receive:

A damaged product
A defective item
An incorrect item
A missing item from your order

Please contact us within 72 hours of delivery.

Providing photographs of the product and packaging will help us resolve the issue more quickly.

When verified, we may offer:

A replacement item
A refund
Store credit
Another suitable resolution

at our discretion.

4. Non-Returnable Products

Certain items are not eligible for return due to safety, hygiene, or customization reasons.

These may include:

Personalized or custom-made products
Pet hygiene and grooming products that have been used
Opened consumable pet products
Gift cards
Clearance or final-sale items
Products marked as non-returnable at checkout

Shipping fees paid during checkout are non-refundable unless otherwise required by law.

5. Exchanges

We currently do not offer direct product exchanges.

If you would like a different item, size, or color, we recommend:

Requesting a return for the original product (if eligible)
Placing a new order for the desired item

This helps ensure the fastest possible processing.

6. European Union Customers

For orders delivered to countries within the European Union, customers may have the right to cancel or return eligible purchases within 14 days of delivery under applicable consumer protection regulations.

To qualify:

The product must be unused
Original packaging must be included
Proof of purchase must be provided

This statutory right applies independently of our standard return policy where required by law.

7. Refund Processing

Once your returned item is received and inspected, we will notify you regarding the outcome of your refund request.

If approved:

Refunds will be issued to the original payment method used during checkout.
Processing typically takes 5–10 business days after approval.
Financial institutions may require additional time to post funds to your account.

If you have not received your refund within 15 business days after approval, please contact us for assistance.

8. Return Shipping

Customers may be responsible for return shipping costs unless:

The item arrived damaged
The item was defective
The incorrect item was received
Local consumer protection laws require otherwise

Return shipping instructions will be provided once a return request has been approved.

9. Return Authorization Required

For security and tracking purposes, all approved returns must follow the instructions provided by our customer support team.

Packages returned without authorization may be refused or delayed in processing.

Please wait for confirmation from Gailvital™ before sending any merchandise back.

Contact Us

If you have questions regarding returns, refunds, or replacements, please contact us.

Healthy Pets Inc